SOLVED Cisco 7962G - Registering

[piwko]

Working on setting up my Cisco 7962 with Incredible PBX 11 VM. Got the phone upgraded to SIP (9.4.2.1) via t*f*t*p. Using OSS End Point manager I created the SEP<MAC>.XML files which are being pushed to the phone as I can see it in the phone status and t*f*t*p logs.

Unfortunately the phone keeps sitting in "Registering" status. I looked through the UI and some logs but unfortunately have not been able to find anything where it shows there is an incoming connection being attempted.

Where should I look to see where this is failing? Any specific logs or debug anyone would suggest? Attached is the XML config file in case anyone sees anything blatant that's missing.

 

[rjaiswal]

Try setting turning on NAT, on the phone. I had similar issues and that seemed to resolve it.

 

[piwko]

Thanks rjaiswal.

Do you mean change the config to the below?

<sipProfile>
<natEnabled>true</natEnabled>

<natAddress></natAddress>

 

[piwko]

Tried turning it on in the XML and can verify in the phone that it's on but no luck, still sitting on registering. This is what I see under debug:

192.168.75.1 is the network the phone is on but i also see the 192.168.1.2/24 in the first line, not sure if that could be causing something there.

4:45:35a SEP64AE0C5FB5D6 192.168.1.2/24 192.168.1.1 CP-7962G 0 0 1 4 0 0 4095 192.168.75.109 -1 13907148443001390714567387 14Sent:REGISTER sip:192.168.75.109 SIP/2.0 Cseq:102 REGISTER CallId:[email protected]

 

[rjaiswal]

Are you using vlans? It looks like you might have 2 dhcp servers running.

 

[piwko]

I got it figured out... After running astrisks in debug mode, it showed me a 401 Unauthorized error. Changed the extension password from 1234secret to something shorter and that did the trick.

Thanks for the suggestions!