edisoninfo
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- Nov 19, 2007
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I have an install with 20 of these phones plugged into two Cisco SG200-24P switches. All seems to work fine for a time. Then I get a call that one or more of them have failed. The failure is always the same. Has anyone else seen this?
What happens:
1. Outside call comes in the Sip Trunk and hits a ring group
2. All phones in the ring group ring
3. The failed phone will ring very very loud, I mean really loud. That is how we know the phone just died.
4. From then on:
you can answer an incoming call (from outside only)
If you dial out, you can hear but the called person can not hear you
You can not transfer a call nor park it
Rebooting the phone, switches, pbx, etc. nothing brings that phone back that I have found. Any ideas?
What happens:
1. Outside call comes in the Sip Trunk and hits a ring group
2. All phones in the ring group ring
3. The failed phone will ring very very loud, I mean really loud. That is how we know the phone just died.
4. From then on:
you can answer an incoming call (from outside only)
If you dial out, you can hear but the called person can not hear you
You can not transfer a call nor park it
Rebooting the phone, switches, pbx, etc. nothing brings that phone back that I have found. Any ideas?