SOLVED IVR won't answer

[steve54301]

Hi, I am moving my system from the XMMP google voice to vestalink.

Everything is working but, when I set the incoming route to an IVR it just rings and rings. asterisk -rvv shows it answering, but is not. When I set the incoming route to an extension it rings.

Now here is where it gets weirder. When I directly call the vestalink DID the IVR answers. It does not when I call the google number that is set to forward to the vetalink DID.

PBX in a Flash Version = 1.7.5.5 Running on *HARDWARE*
FreePBX Version = 2.9.0.12
Running Asterisk Version = 1.8.3.2
Asterisk Source Version = 1.8.3.2

I thought maybe the Signal RINGING option under the incoming route was going to be the cure. But it is not.

 

[steve54301]

There must be something simple I am overlooking to fix this.

 

[rossiv]

It could be a number of things.
First, your version of PIAF is old and deprecated. We're on PIAF3 now.
Next, I was going to blame the older XMPP support in your version of Asterisk, but you're not doing that here. You're just forwarding the GV DID to Vestalink, right?
Something is going wrong between GV and Vestalink. I remember back in the day that Google had to receive a "1" DTMF digit from the answering side before the call would truly "answer". I can't remember if that is the case any longer.

 

[steve54301]

Yes just forwarding the GV DID to Vestalink. I'd hate to have to do a new install. It 's something IVR related I think.

 

[rossiv]

You shouldn't have to do a new install. What happens if you direct the Vestalink DID to an extension, and then call the GV number?

 

[steve54301]

Like I said that works flawlessly. The phone rings and everything

 

[steve54301]

Here is what it looks like when I call the google number that just forwards to the vestalink one. It looks like it answered and played the IVR, but to me on the phone it just rings and rings.

root@pbx:/etc/asterisk $ asterisk -rvvvv
Verbosity is at least 4
  == Using SIP RTP TOS bits 184
  == Using SIP RTP CoS mark 5
    -- Executing [920321****@from-trunk:1] NoOp("SIP/vestalink-00000001", "Catch-All DID Match - Found 920321**** - You probably want a DID for this.") in new stack
    -- Executing [920321****@from-trunk:2] Goto("SIP/vestalink-00000001", "ext-did,s,1") in new stack
    -- Goto (ext-did,s,1)
    -- Executing [s@ext-did:1] ExecIf("SIP/vestalink-00000001", "1?Set(__FROM_DID=s)") in new stack
    -- Executing [s@ext-did:2] Gosub("SIP/vestalink-00000001", "app-blacklist-check,s,1()") in new stack
    -- Executing [s@app-blacklist-check:1] GotoIf("SIP/vestalink-00000001", "0?blacklisted") in new stack
    -- Executing [s@app-blacklist-check:2] Set("SIP/vestalink-00000001", "CALLED_BLACKLIST=1") in new stack
    -- Executing [s@app-blacklist-check:3] Return("SIP/vestalink-00000001", "") in new stack
    -- Executing [s@ext-did:3] Set("SIP/vestalink-00000001", "CDR(did)=s") in new stack
    -- Executing [s@ext-did:4] ExecIf("SIP/vestalink-00000001", "0 ?Set(CALLERID(name)=920403***)") in new stack
    -- Executing [s@ext-did:5] Ringing("SIP/vestalink-00000001", "") in new stack
    -- Executing [s@ext-did:6] Set("SIP/vestalink-00000001", "__CALLINGPRES_SV=allowed_not_screened") in new stack
    -- Executing [s@ext-did:7] Set("SIP/vestalink-00000001", "CALLERPRES()=allowed_not_screened") in new stack
    -- Executing [s@ext-did:8] Goto("SIP/vestalink-00000001", "ivr-4,s,1") in new stack
    -- Goto (ivr-4,s,1)
    -- Executing [s@ivr-4:1] Set("SIP/vestalink-00000001", "TIMEOUT_LOOPCOUNT=0") in new stack
    -- Executing [s@ivr-4:2] Set("SIP/vestalink-00000001", "_IVR_CONTEXT_ivr-4=") in new stack
    -- Executing [s@ivr-4:3] Set("SIP/vestalink-00000001", "_IVR_CONTEXT=ivr-4") in new stack
    -- Executing [s@ivr-4:4] Set("SIP/vestalink-00000001", "__IVR_RETVM=RETURN") in new stack
    -- Executing [s@ivr-4:5] GotoIf("SIP/vestalink-00000001", "0?skip") in new stack
    -- Executing [s@ivr-4:6] Answer("SIP/vestalink-00000001", "") in new stack
    -- Executing [s@ivr-4:7] Wait("SIP/vestalink-00000001", "1") in new stack
    -- Executing [s@ivr-4:8] Set("SIP/vestalink-00000001", "IVR_MSG=custom/switchbd2") in new stack
    -- Executing [s@ivr-4:9] Set("SIP/vestalink-00000001", "TIMEOUT(digit)=3") in new stack
    -- Digit timeout set to 3.000
    -- Executing [s@ivr-4:10] ExecIf("SIP/vestalink-00000001", "1?Background(custom/switchbd2)") in new stack
    -- <SIP/vestalink-00000001> Playing 'custom/switchbd2.slin' (language 'en')
pbx*CLI>
Disconnected from Asterisk server
root@pbx:/etc/asterisk $

 

[rossiv]

Let me clarify for a moment - in your first post, you said that if you call the Vestalink DID directly from a cell or other phone, it works fine. That's not what I was asking...my apologies if I was unclear.
What I want you to try is to change your Inbound Route that points to the IVR to point directly to one of your extensions that you can physically answer. Call your Google Voice number, and see if your extension rings. If it does ring and you answer and you can't hear anything, try pressing "1" and then see if that fixes the issue.

Log looks fine, except that you're using a Catch-All DID match. But that can be worried about later.

 

[steve54301]

The extension rings, but sorry about that when I pick it up I get the "in cases of a fast pick up , you need to press 1" or something like that. So is there a work around for that?

 

[steve54301]

Thanks guys. Got it working. It's been a while for got about the whole "1" thing. I may just port out of google voice at some point... the silly games they play.

 

[wardmundy]

2 second answer delay in IVR setup works wonders with GV.