Admin Page Not Loading - PBX is Working...

[boilermanc]

I am running the latest purple VM version with Incredible PBX. I have had it up and running installed the AvantFax yesterday.

Now, I can open and log into the admin but when it try to load the actual main page (menu.php?id=admin) I get a time out error. It loads the header but not the body. The PBX is up and running just fine. Calls go and come. Just cannot get into the Admin. Tried to access the AvantFax and it does the same thing.

Hopefully an easy fix.

thanks!

 

[randy7376]

See if you can you get in directly.

http://pbx-ip-address/admin/

or

http://pbx-ip-address/admin/config.php

If not, verify that httpd is running. What are your permissions on /var/www/html/admin?

 

[boilermanc]

Hi Randy, thanks for the quick response. Neither of those links work for me.

I have all green on my status page.

You will have to help me with checking httpd and the permissions, sorry, not a Linux guy :-(

 

[randy7376]

Based upon your further description, it sounds like you have console access to the PBX.

Given the fact that status is "all green", this is probably a fail2ban/firewall issue.

First, run:

iptables -L -v -n

You should have something that looks similar to this:

Chain INPUT (policy ACCEPT 67M packets, 5138M bytes)
 pkts bytes target     prot opt in     out     source               destination         
  67M 5138M fail2ban-ASTERISK  all  --  *      *       0.0.0.0/0            0.0.0.0/0           

Chain FORWARD (policy ACCEPT 0 packets, 0 bytes)
 pkts bytes target     prot opt in     out     source               destination         

Chain OUTPUT (policy ACCEPT 114M packets, 149G bytes)
 pkts bytes target     prot opt in     out     source               destination         

Chain fail2ban-ASTERISK (1 references)
 pkts bytes target     prot opt in     out     source               destination         
    0     0 DROP       all  --  *      *       218.45.21.113        0.0.0.0/0           
    0     0 DROP       all  --  *      *       108.59.1.5           0.0.0.0/0           
    0     0 DROP       all  --  *      *       87.230.85.158        0.0.0.0/0           
  67M 5138M RETURN     all  --  *      *       0.0.0.0/0            0.0.0.0/0

Post it. Also, what is your LAN subnet address? This will help us determine if your LAN is possibly being blocked. We can make exceptions in fail2ban for that.

Lastly, at the console, temporarily disable iptables (firewall).

service iptables stop

See if you can get in now.

 

[boilermanc]

Hi Randy, ran the first command and yes, I do get that printout. I am running in VMPlayer and cannot for the life of me figure out how to copy it.

I ran the second command and it ran fine. Tried to get in and still no luck. Same issue, I can enter my password and get to the page with the header but the main admin page will not load.

ip is 192.168.0.49
subnet 255.255.255.0
default .01

hope that helps.

thanks!
Clint

 

[randy7376]

You didn't post the output of iptables -L -v -n . Without that info, there's not much to go on. While you're at it, post the output of status, also. As you're running this in a VM, there may be other issues with networking. If the host system is Windows, have you rebooted? Is the Windows firewall enabled? This is where being as detailed as possible really helps

The only other thing you can try is restarting httpd. At the console, run

 service httpd restart

I doubt that it will do anything different, however.

 

[boilermanc]

Hi Randy, that didn't work either.

I am trying to figure out how to copy from VMWare. It's not too easy to install the tools as is documented in their website. I will post when/if I can figure that out.

thanks for your help!

 

[rjdalejr]

Hi Randy, that didn't work either.

I am trying to figure out how to copy from VMWare. It's not too easy to install the tools as is documented in their website. I will post when/if I can figure that out.

thanks for your help!

I've seen this in the past and this fixed it for me:

chown -R asterisk:asterisk /var/lib/php/session/
service httpd restart

 

[randy7376]

I haven't seen that one in a VERY long time! Actually, I'd completely forgotten about it... This used to happen on another distribution, but I've never seen it happen with PBXIAF. Definitely worth looking at, boilermanc.