When I reboot the device and look at the Asterisk logfile, I see no changes/entry.We're going to need more details.
Is the HT-502 on the same LAN as the PBX?
Yes
What version of PIAF/Incredible are you running (output of 'status' is helpful here).
Asterisk ver 13.5.0, IncrediblePBX 12.0.70
Have you checked that your credentials (Ext # and Secret) match between the PBX and the HT502?
Credential are correct.
Does anything show up in the Asterisk logs when you try to register?
I don't see any changes/entry in Asterisk logfile.We're going to need more details.
Is the HT-502 on the same LAN as the PBX?
Yes
What version of PIAF/Incredible are you running (output of 'status' is helpful here).
Asterisk ver 13.5.0, IncrediblePBX 12.0.70
Have you checked that your credentials (Ext # and Secret) match between the PBX and the HT502?
Credentials are correct.
Does anything show up in the Asterisk logs when you try to register?
That did not help.Did you create the extension as chan_sip or PJSIP?
Chan_SIP
Do you have the server address set correctly in the HT502?
Server address is correct.
You may also want to try temporarily disabling IPtables to see if it will register. Shouldn't matter for local networks, but worth a shot.
Maybe I should have mentioned that I also have a SIP trunk configured on the PBX. It is a Voip.ms service and it registers on port 5061 in the VOIP.ms account registration status. As I had mentioned the PBX and the HT502 are on the same network behind a router. Could this be the conflict.
@tine Yup, there are some differences. My ATA bears the following features:Pete,
My config was similar to yours, but I made the minor changes to ensure it was the same. Still a no go!! The only thing I can determine is that your firmware is probably older that mine, because i have a few other things in mine that I don't see on yours I believe I have the latest firmware: Program 1.0.14.1, bootloader 1.0.0.18, core 1.0.14.1, base 1.0.14.1. extra, 1.0.14.1, and cpe 1.0.1.48. Product model HT-502V1.2A. Pls confirm.
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