QUESTION Extensions in Queue intermittently can't answer a call.

AJ Bryant

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I have a system running PIAF 2.0.6.5, freePBX version 12.0.76.1 on Asterisk Version 11.10.0. We are using Grandstream GXP2000 phones (I know they're a little old but other than a few bugs they seem to work fine) I'm having a problem where when calls ring in to the queue one of the extensions in the queue will try and pick up and the phone won't pick up the call for anyone in the queue. I can not for the life of me figure out what the problem is. My only guess is that the phones and the version of asterisk we are running are having some kind of compatibility issue. Unfortunately I am far from a SIP expert and so I'm not really sure where to go from here.
 

atsak

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Let's start with a log showing the instance where the call can not be picked up.

\var\log\full
 

AJ Bryant

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Is there anything in particular I should be looking for? That file is 7.5 MB I can post the whole thing if you want but if there's something in particular I can pull that out. I'm not sure what to look for in regards to the call not getting picked up though.
 

atsak

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The call that you're having problems with - find the entry in the log (they are all numbered) and post just the call after removing IP or password etc information that might be in there.
 

AJ Bryant

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I'll have to wait until I get another that does it because I forgot to record the time stamp of the last one. It only happens about once every 3 or 4 days.
 

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