NO JOY unidentified or withheld and therefore cannot be called back

[rylen]

I'm trying to figure out something my system has just started doing. It is FreePBX with everything up to date. (Version number tomorrow when I can check in person.) I have two incoming routes I expect people to call and a third which is my Callcentric account number.

The first, is worked fine and continues to work fine.

The second, worked yesterday. Now, incoming callers are told "unidentified or withheld and therefore cannot be called back". I do not know what made it start giving this error message instead of connecting. I've been assured that no changes have been made.

Thank you for your help.

 

[rylen]

This has something to do with Blacklist (12.0.1).

In my log file I get this:

Hello,

Thank you for the log file. I am seeing the following lines:

[2015-05-31 15:09:35] VERBOSE[2108][C-00000014] chan_sip.c: -- Got SIP response 302 "Moved Temporarily" back from 192.168.1.45:5060
[2015-05-31 15:09:35] VERBOSE[15156][C-00000014] app_dial.c: -- Now forwarding SIP/FAKE IP ADDR-0000004c to 'Local/*32@from-internal' (thanks to SIP/101-0000004d)
[2015-05-31 15:09:35] NOTICE[15156][C-00000014] app_dial.c: Not accepting call completion offers from call-forward recipient Local/*32@from-internal-0000000b;1
[2015-05-31 15:09:35] VERBOSE[15158][C-00000014] pbx.c: -- Executing [*32@from-internal:1] Goto("Local/*32@from-internal-0000000b;2", "app-blacklist-last,s,1") in new stack

Uninstalling Blacklist removes the problem, but then nobody can blacklist people. Reinstalling it brings the problem back.

I can post a longer log if it would help.

 

[rylen]

Partial answer -- a Cisco phone got stuck on "Forward to *32". I'm not sure how that condition got created or how to prevent it in the future. With Blacklist uninstalled, that phone just wouldn't ring. With it installed, I'm guessing everything got passed immediately to the blacklist.