TRY THIS Upgrade from version 2.11 to 12 failed. Now what?

John V

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Apr 17, 2015
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All;
I just installed PBX in a Flash and tried to upgrade from version 2.11 to 12. When I hit the "Apply Config" button, I received the following errors:

=======================================================================
Reload failed because retrieve_conf encountered an error: 255
exit: 255
found language dir fr for directory, not installed on system, skipping
PHP Fatal error: Uncaught exception 'Exception' with message 'Please update the module named 'motif' or enable the module named 'core'.' in /var/www/html/admin/modules/motif/functions.inc.php:21
Stack trace:
#0 /var/www/html/admin/libraries/BMO/DialplanHooks.class.php(87): motif_get_config('asterisk')
#1 /var/lib/asterisk/bin/retrieve_conf(727): DialplanHooks->processHooks('asterisk', Array)
#2 {main}
thrown in /var/www/html/admin/modules/motif/functions.inc.php on line 21
==========================================================================

Now what do I do? I have no idea what to do next. Any insight at all would be greatly appreciated.
Thanks;
John
 

hecatae

resident hecatae
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Feb 7, 2014
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Hi John V,

do you have ssh access?

if so please run:

Code:
amportal a ma upgrade core
amportal a r
amportal a ma upgrade motif
amportal ar

Please let me know if upgrading the core fails.
 
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