TIPS Noob help: Sip registration with DIDLogic, $10 bounty

[Forest Johnson]

Hi, I'm Forest and this is my first time posting here, I'm a programmer by trade so I know a lot about computers, but I've never worked with anything similar to Free PBX, so bear with me as I'm a real Noob when it comes to these things.

I was able to install PIAF Green (FreePBX 2.11.0.42) on a digital ocean droplet and secured it with with travelin' man. I have created an account with DIDLogic.com, purchased a DID, and followed the directions on DIDLogic's website for creation of a didlogic trunk in Free PBX. I also created a user in the travelin man system for DIDLogic and gave them access to SIP. Here is the output of that action in the iptables file:

# // New entry for didlogic.iptables
-A INPUT -p udp -m udp -s sip.didlogic.com --dport 5060:5069 -j ACCEPT
-A INPUT -p tcp -m tcp -s sip.didlogic.com --dport 5060:5069 -j ACCEPT
# // End entry for didlogic.iptables


But I can't seem to get Free PBX to register with DIDLogic, and I don't know why or what I should try. I've been searching around on the forums and on google and wasn't able to find any thing that helped a lot, so now I'm here

Since I know that providing free support to people who don't know what they are doing is not a popular sport around here, so I'm willing to offer a small bounty on this, like $10. (paypal or bitcoin) I just want to learn more and get my system up and running! I started this project with the intention of personal use, so I don't plan on using most of the advanced features in Free PBX. I just want to be able to make and receive calls to and from the PSTN via wifi on my android phone. Voice mail and SMS would be nice too but I'm taking it one step at a time.

For what it's worth, I seemed to be able to connect to the extension that I created with a SIP client on my Mac, but besides the initial connection, nothing was working.

Here's the guide I was following, courtesy of DIDLogic:

https://www.didlogic.com/support/setup-guides/asterisk

Here are a bunch of screenshots of the FreePBX configuration interface with identifying information replaced by placeholders.

Here are the main placeholders:
The DID that I purchased from DIDLogic: 1234567890
The SIP user name that was assigned to me by DIDLogic: 12345
The password that I assigned to that SIP account: password

Here are the screenshots:


Connectivity>Trunks> didlogic-trunk: http://i.imgur.com/S9ju5dO.jpg
Connectivity>Inbound Routes > didlogic-in: http://i.imgur.com/VdTCQ4N.jpg
Connectivity>Inbound Routes > didlogic-in > Edit Extension: http://i.imgur.com/kPGT5oA.jpg
Connectivity>Outbound Routes > didlogic-out: http://i.imgur.com/6EtGwad.jpg

Settings>Asterisk SIP Settings: http://i.imgur.com/RNYdiYm.jpg

didlogic.com > list DIDs: http://i.imgur.com/FA7RFPu.jpg
didlogic.com > edit DID: http://i.imgur.com/7Bo6p4Q.jpg
didlogic.com > list SIP accounts: http://i.imgur.com/JY0fpmV.jpg
didlogic.com > edit SIP account: http://i.imgur.com/1CgOicV.jpg

 

[billsimon]

Hi Forest, welcome. The best place to start is the Asterisk log file. If you can copy the recent portion of your /var/log/asterisk/full into a pastebin or similar, we can look through that for clues. The only thing that stands out to me from your screen shots is that with DO, if you have a public IP address, you'll want to update your NAT settings in Asterisk SIP Settings and change it to Public IP.

 

[Forest Johnson]

https://drive.google.com/file/d/0B3WzAB_VXqQuSUk5WG9rU3VnUU0/view?usp=sharing

I noticed a few lines in the log --

[2015-01-28 16:02:09] NOTICE[1578] chan_sip.c: Peer 'didlogic-trunk' is now UNREACHABLE! Last qualify: 87
[2015-01-28 16:02:47] NOTICE[1578] chan_sip.c: Peer 'didlogic-trunk' is now Reachable. (87ms / 2000ms)
[2015-01-28 16:03:51] NOTICE[1578] chan_sip.c: Peer 'didlogic-trunk' is now UNREACHABLE! Last qualify: 87
[2015-01-28 16:04:02] NOTICE[1578] chan_sip.c: Peer 'didlogic-trunk' is now Reachable. (1088ms / 2000ms)
[2015-01-28 16:06:06] NOTICE[1578] chan_sip.c: Peer 'didlogic-trunk' is now UNREACHABLE! Last qualify: 87
[2015-01-28 16:10:54] NOTICE[1578] chan_sip.c: Peer 'didlogic-trunk' is now Reachable. (87ms / 2000ms)

Looks like it was up and down for a while? Why might that be?

When i run "sip show registry" on the asterisk CLI, like it says to do on the DIDLogic guide, it shows zero active registrations.

 

[billsimon]

Looks like you have a typo in your registration string:

[2015-01-28 21:25:57] WARNING[1578] sip/config_parser.c: Format for registration is [peer?][transport://]user[@domain][:secret[:authuser]]@host[:port][/extension][~expiry] at line 8

Make sure you don't have any spaces.

 

[Forest Johnson]

After running "sip set debug on" I now have more info in my log. For example:

http://pastebin.com/usPSVUsm

 

[Forest Johnson]

I blame DIDLogic for putting a space in the example they gave

Unfortunately, it looks the same after removing the space as it did before.

 

[Forest Johnson]

Can my sip password have special characters in it?

 

[billsimon]

Can my sip password have special characters in it?

Definitely not if they are : @ / ? or ~ and some others might be problematic too. An alpha-numeric password is sure to work.

 

[sko001]

Have you tried using one of their regional servers rather than the main? I have two trunks with them one registered on main and other on regional proxy.

 

[Dave Gray]

Yeah, do see the thread Igaetz mentioned above. I spent a long time figuring that out... then I had to drop the account anyways. (Wife wants to lose the $50/month Verizon wireline. DIDLogic does not offer E911, which was a dealbreaker. Vitelity does. And, Vitelity worked with no issues, from the get-go.)

 

[rchalk]

You can also use Bulk911 for emergency calls - you just have to direct the calls to a trunk with them, and set up the addresses.