TIPS IVR Setup question

[kerravon]

Hi all,
I am new to the world of pbx, but enjoying the journey so far.
I have setup a pbx using the ESXI virtual machine from sourceforge, I have set up an ivr message offering options press1 for this and press 2 for that etc.

What I need to know is, is there a way to set it up so if someone say presses option 1 it goes to extension
101 or do I have to redo the extensions as 1,2,3 etc.

many thanks for any help in advance

kerravon

 

[Trimline2]

You should be able to enter "1" as the Ext in the IVR menu; from the drop-down select Extension and in the destination, select your extension 101.

 

[Twilight Sparkle]

yup what he said.
just use the DROP DOWNs to point each number or #,*,tr, to that destination. its just that simple!

Bye El Way, Welcome to the PBX community, its going to be a fun road & you will come to discover a lot. Good Luck. n_n

 

[kerravon]

Many thanks for the quick reply, I think I have gone wrong somewhere, I set the options as you said above,
but when I call it just carries on playing the menu and does not go to the option I pressed.
does anyone have a step by step procedure I could follow.
thanks again in advance.

twilight sparkle thanks for the welcome, yes I am enjoying the trip so far, there is so much to learn.

regards
kerravon

 

[Yahdie]

DTMF issue?

 

[kerravon]

can you elaborate??

 

[kerravon]

BTW if it is of any help I am using a trunk provided by freespeech.co.uk

peer details
[freespeech]
username=SIP-User
type=peer
secret=Secret
nat=yes
insecure=invite,port
host=freespeech.co.uk
fromuser=SIP-User
fromdomain=freespeech.co.uk
dtmfmode=rfc2833
context=from-trunk
canreinvite=no
authuser=SIP-User

Inbound Trunk
[inbound-sip]
user details:
type=user
secret=password
host=freespeech.co.uk
context=from-trunk
dtmfmode=rfc2833

 

[Brian Simmons]

It might be helpful if you post a screenshot of your IVR setup.

 

[kerravon]

here is a screen grab of the ivr screen, btw the dtmfmode originally was set to auto, I have changed
iyt rfc2833 but havent checked if it now works as some post say us the inline option.

thnks for your help.
regards
kerravon

 

[Brian Simmons]

Nothing jumps off the page there. Thanks for posting. It likely is a DTMF issue as suggested. Hopefully the change you made has fixed the issue. I use a different service provider than you do, but all of my Trunk/Incoming Settings are blank.....

 

[islandtech]

log file during time of inbound call failure might help

 

[kerravon]

Hi all, tried dtmfmode=rfc2833 still doesnt work
tried dtmfmode=inband still doesnt work.
Islandtech how do i access the logfile?
thanks again
kerravon

 

[kerravon]

i found aterisk log files from the drop down menu see attached.
I hope this helps as I have no idea.
regards
kerravon

 

[islandtech]

Is your system behind a hardware firewall?
Are sipgate and viopfone your providers? They are changing from reachable, unreachable, and lagged
Do you have remote phones? getting lots of registration attempts and password failures from exts 605, 805, 101, 103, 2501, & 405
ext 101 show registered from 2 different IPs at the same time
ext 103 show registered from 2 different IPs at the same time

 

[kerravon]

yes i have sipgate and vopfone trunks, but the IVR is setup on the freespeech trunk.
yes I have set up softphones with the same extension 101 is on my pc, and my laptop 103 is on wifes laptop and tablet
have also set them on our smart phones. is this the wrong thin to do then?
many thanks for your help.
regards
kerravon

 

[islandtech]

In my lab I setup 2 phones with the same ext (account). Both phones status page showed registered. Both phones could originate calls. In the PBX Gui
Reports > Asterisk Info > Sip Info only 1 phone was registered and would change between the 2 randomly. Incoming calls would ring only the last system registered phone (sometimes 1 would ring or the other but not both at the same time).
As far as the IVR When I called it and pressed 1 the ext would ring but you couldn't depend on which one would ring