Albert S
Member
- Joined
- Jul 21, 2013
- Messages
- 122
- Reaction score
- 7
Hi all,
So here is my use case. I have two different users in different rooms.
Extension 100 receptionist and Extension 101 tier 2 engineer that has a queue of customers waiting in the line for getting their work done.
Whenever someone calls, Extension 100 answers and parks the call after writing the customer's contact info. After he is done writing down customer's information, he has to yell at Extension 101 user, "Heeeey! I parked a call on 71, please grab it! OK?" and tier 2 engineers then grabs the call.
So user at Extension 101 has a SPA303 that has free extension buttons.
Is it somehow possible to configure this buttons to blink when there is a caller waiting on the first and/or the second parking lot 71&72 ?
Thank you in advance..
So here is my use case. I have two different users in different rooms.
Extension 100 receptionist and Extension 101 tier 2 engineer that has a queue of customers waiting in the line for getting their work done.
Whenever someone calls, Extension 100 answers and parks the call after writing the customer's contact info. After he is done writing down customer's information, he has to yell at Extension 101 user, "Heeeey! I parked a call on 71, please grab it! OK?" and tier 2 engineers then grabs the call.
So user at Extension 101 has a SPA303 that has free extension buttons.
Is it somehow possible to configure this buttons to blink when there is a caller waiting on the first and/or the second parking lot 71&72 ?
Thank you in advance..