w1ve
Guru
- Joined
- Nov 15, 2007
- Messages
- 819
- Reaction score
- 218
Good Service, reasonable prices, but USELESS support.
Note the sentence: "I\'ll make sure this ticket is a top priority when they return."
Last Reply from support on a vMobile issue 7 days ago:
Hello,
This is a courtesy message from Vitelity Communications, LLC regarding an active Trouble Ticket you have in our system for the account 'XXXX'.
Your Trouble Ticket has been updated with a response/resolution to your problem.
Posted by vcrjm on 2014-10-23 10:56:15
Gerry -
I believe that I have a good understanding of the issue. Thanks for the thorough explanation.
Our PBX support team is off through Monday. I\'ll make sure this ticket is a top priority when they return.
Thanks,
Ryan
Note the sentence: "I\'ll make sure this ticket is a top priority when they return."
Last Reply from support on a vMobile issue 7 days ago:
Hello,
This is a courtesy message from Vitelity Communications, LLC regarding an active Trouble Ticket you have in our system for the account 'XXXX'.
Your Trouble Ticket has been updated with a response/resolution to your problem.
Posted by vcrjm on 2014-10-23 10:56:15
Gerry -
I believe that I have a good understanding of the issue. Thanks for the thorough explanation.
Our PBX support team is off through Monday. I\'ll make sure this ticket is a top priority when they return.
Thanks,
Ryan