TIPS Why do I get inconsistant reponses when I call PIAF?

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Hello:

When I call my [voip.ms] number (which is set up as a Trunk and has an inbound route and an outbound route on my PIAF) some times I get a busy signal and sometimes the IVR answers.

Is this a PIAF issue, a voip.ms issue or some other issue?

Thanks.

Set up:
Digital Ocean DropLet
Asterisk (Ver. 11.10.0)
Kernel Version 2.6.32-431.1.2.0.1.el6.i686 (SMP) i686
Distro Name
Redhat.png
CentOS release 6.5 (Final)
 

atsak

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You'd need to look at the logs in /var/log/asterisk/full and see if the call arrives at your PBX. No arrival means the firewall is blocking it. It's not likely voip.ms. Try whitelisting in iptables the voip.ms IP address for the server you're registered to.
 
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Thanks atsak. :)
FYI, in Full, I found this:
[2014-10-23 11:04:34] ERROR[16298] pbx.c: You have to be kidding-- add exten '' to context app-blacklist? Figure out a name and call me back. Action ignored.
[2014-10-23 11:04:34] ERROR[16298] res_config_ldap.c: No directory URL or host found.

Still trying to decipher the other entries...
 
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I just tried a call and received a busy-signal. Full shows this:

[2014-10-23 13:36:16] SECURITY[1567] res_security_log.c: SecurityEvent="SuccessfulAuth",EventTV="1414085776-47397",Severity="Informational",Service="AMI",EventVersion="1",AccountID="admin",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50063",UsingPassword="0",SessionTV="1414085776-47366"
[2014-10-23 13:36:16] SECURITY[1567] res_security_log.c: SecurityEvent="RequestBadFormat",EventTV="1414085776-245999",Severity="Error",Service="AMI",EventVersion="1",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50063",RequestType="Action: DPMALicenseStatus",SessionTV="1414085776-47366",AccountID="admin"
[2014-10-23 13:36:23] SECURITY[1567] res_security_log.c: SecurityEvent="SuccessfulAuth",EventTV="1414085783-773258",Severity="Informational",Service="AMI",EventVersion="1",AccountID="admin",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50065",UsingPassword="0",SessionTV="1414085783-773254"
[2014-10-23 13:36:24] SECURITY[1567] res_security_log.c: SecurityEvent="RequestBadFormat",EventTV="1414085784-108921",Severity="Error",Service="AMI",EventVersion="1",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50065",RequestType="Action: DPMALicenseStatus",SessionTV="1414085783-773254",AccountID="admin"
[2014-10-23 13:36:24] SECURITY[1567] res_security_log.c: SecurityEvent="SuccessfulAuth",EventTV="1414085784-648914",Severity="Informational",Service="AMI",EventVersion="1",AccountID="admin",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50091",UsingPassword="0",SessionTV="1414085784-648907"
[2014-10-23 13:36:24] SECURITY[1567] res_security_log.c: SecurityEvent="RequestBadFormat",EventTV="1414085784-925820",Severity="Error",Service="AMI",EventVersion="1",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50091",RequestType="Action: DPMALicenseStatus",SessionTV="1414085784-648907",AccountID="admin"
[2014-10-23 13:36:46] SECURITY[1567] res_security_log.c: SecurityEvent="SuccessfulAuth",EventTV="1414085806-974838",Severity="Informational",Service="AMI",EventVersion="1",AccountID="admin",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50099",UsingPassword="0",SessionTV="1414085806-974830"
[2014-10-23 13:36:47] SECURITY[1567] res_security_log.c: SecurityEvent="RequestBadFormat",EventTV="1414085807-301322",Severity="Error",Service="AMI",EventVersion="1",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50099",RequestType="Action: DPMALicenseStatus",SessionTV="1414085806-974830",AccountID="admin"
[2014-10-23 13:36:47] SECURITY[1567] res_security_log.c: SecurityEvent="SuccessfulAuth",EventTV="1414085807-705284",Severity="Informational",Service="AMI",EventVersion="1",AccountID="admin",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50101",UsingPassword="0",SessionTV="1414085807-705273"
[2014-10-23 13:36:47] SECURITY[1567] res_security_log.c: SecurityEvent="RequestBadFormat",EventTV="1414085807-962013",Severity="Error",Service="AMI",EventVersion="1",SessionID="0x9cee4b4",LocalAddress="IPV4/TCP/0.0.0.0/5038",RemoteAddress="IPV4/TCP/127.0.0.1/50101",RequestType="Action: DPMALicenseStatus",SessionTV="1414085807-705273",AccountID="admin
 
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Uninstall the Blacklist module (even if only temporarily), reload and retest.

Thanks Igaetz. :)

Did that and got the IVR.

Do I have to "Uninstall the Blacklist module (even if only temporarily) and reload' frequently?

BTW, I have never 'backlisted' a phone number, that I can remember.
 
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I re-installed the default schmooze Blacklist and I have no entries in it.

maybe it requires atleast one entry to be 'happy'?
 
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Well, I still cannot get consistent results - at the moment, when I dial my voip.ms number, it just rings and rings and ...
I have un-installed the BlackList module.

Any ideas?

Thanks,

Rob.
 

MGD4me

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Where are you calling your voip.ms number from? ... Landline, cell phone, another extension on the PBX?
 
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is the call getting to your box every time it rings or is busy. If you call and watch the CLI is it hitting the box every time?
 
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Hi MGD4me:
OMG, I never thought of that!
I was calling my voip.ms number from an IP Yealink phone using my Anveo account - that just rings and rings.
After reading your questions, I called my voip.ms number from my Bell Canada POTS phone and instantly got the IVR!!

Does this mean I can't call my voip.ms number from a voip phone, or, is all of this coincidental?

Rob.
 
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is the call getting to your box every time it rings or is busy. If you call and watch the CLI is it hitting the box every time?


Hi:
You are correct: When I call using the YeaLink, there is no CLI output. When I call using Bell, there is immediate output!

What does all of this mean?

Thanks,
 
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It means you have to do more testing and assume nothing in any leg of the call. Unlike plain old telephopne service "ringing" doesn't really mean that its ringing anywhere and a busy signal doesn't mean it's really busy. Each carrier and switch, depending how its set up, may lead you astray by making any assumptions about those sounds. Often people report all sorts of things but ultimately find that their call never even reached their box or got through their firewall. Perhaps you are trying to troubleshoot the wrong side of the call. If you reach your IVR with a cellphone, a pots line or someone else who makes a call to you then that part is probably ok. You need to look at the calling side (Yealink - Anveo) and CLI trace that. Anveo also let's you do SIP traces also, at least on the Anveo Direct side they do.
 
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It means you have to do more testing and assume nothing in any leg of the call. Unlike plain old telephopne service "ringing" doesn't really mean that its ringing anywhere and a busy signal doesn't mean it's really busy. Each carrier and switch, depending how its set up, may lead you astray by making any assumptions about those sounds. Often people report all sorts of things but ultimately find that their call never even reached their box or got through their firewall. Perhaps you are trying to troubleshoot the wrong side of the call. If you reach your IVR with a cellphone, a pots line or someone else who makes a call to you then that part is probably ok. You need to look at the calling side (Yealink - Anveo) and CLI trace that. Anveo also let's you do SIP traces also, at least on the Anveo Direct side they do.


Thanks, Brian, for the detailed and informative response. :)

Thanks to all for your time, I really appreciate it,
 

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