When a call falls to the operator, or someone picks up a call not specifically for them, the person who answers will talk to the caller and eventually transfer the call to someone else for handling.
Is it possible to have asterisk say something like "transferring call to extension 1234" automatically when that happens? It provides feedback to the caller and it also gives them the chance to remember the extension that they were transferred to?
This is something my CEO has asked that we make happen.
Looking at the extensions.conf and the things that asterisk can do it is possible, but I don't have the expertise to make it happen by working with the low level configuration files. Is there a module I can load, or setting I can change easily to make this happen? If not where would you direct me to have someone do the low level work?
Thanks in advance..
Is it possible to have asterisk say something like "transferring call to extension 1234" automatically when that happens? It provides feedback to the caller and it also gives them the chance to remember the extension that they were transferred to?
This is something my CEO has asked that we make happen.
Looking at the extensions.conf and the things that asterisk can do it is possible, but I don't have the expertise to make it happen by working with the low level configuration files. Is there a module I can load, or setting I can change easily to make this happen? If not where would you direct me to have someone do the low level work?
Thanks in advance..