NO JOY Slow outbound dialing

Irnadd

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Hi,

I recently moved to a new carrier and for some reason the outbound dialing is taking forever like 10 seconds long. It just sits there until it starts ringing compared to like immediately 1-2 seconds on our old provider. We have tried several settings and no luck. Any suggestions on what we could to help this.

Using Asterisk 11.5.1
Free PBX 2.11

Your help would be greatly appreciated
 

Trimline2

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What happens when you dial a number and then press the # key when completed?
 

Irnadd

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I tried that also but i realized the module from the carrier was overriding the
Asterisk Trunk Dial Options
?
so i check marked the option to override it and put in Ttr and now it rings immediately. Thanks for your reply.
 

LesD

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I think what you have achieved is just cosmetic.

Normally you hear the call progress tones coming from your service provider. I think different providers do things differently - some may give you a ring tone even before they have connected the call while others only when it is connected. The delay is probably due to your carrier taking time to route the call.

I have had complaints about delayed ringing and have demonstrated that the far end can actually ring a few seconds before the caller actually hears ringing.

What you have done by adding the 'r' is ask Asterisk to generate an immediate ring tone. It may make the caller feel good but it will not get the call connected any quicker.

I'm not sure what happens if/when both sets of tones combine. I have read of issues with hearing both a ring and the engaged tone if 'r' is selected.
 

Irnadd

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That makes sense but actually the provider did send me the log it self which shows that they are sending the 183 signal back to us within 1-2 seconds or something which means that the phone should be ringing relatively soon after the number is dialed 3-4 seconds or so. If i am understanding this correctly. Here is the log he gave me for the number 312-473 ****

2014-08-29 10:58:04Out524225889250.249.205.229312473****1312810****NO ANSWER0.0$0.0000
Aug 29 10:58:04 gw1 [R-MAIN-REPLY:1db7efbb29061c981c4e72a42e941430@gw1.***.us] Reply '100 Giving a try' from 72.**.***.***:5060
Aug 29 10:58:05 gw1 [R-MAIN-REPLY:1db7efbb29061c981c4e72a42e941430@gw1.***.us] Reply '183 Session Progress' from 72.**.***.***:5060
[RINGING came 1 second after the invite]

2014-08-29 10:57:42Out524225889250.249.205.229312473****1312810****NO ANSWER0.0$0.0000
Aug 29 10:57:42 gw1 [R-MAIN-REPLY:5b6e891628a95d247112c7311b7954f2@gw1.***.us] Reply '100 Giving a try' from 72.**.***.***:5060
Aug 29 10:57:43 gw1 [R-MAIN-REPLY:5b6e891628a95d247112c7311b7954f2@gw1.***.us] Reply '183 Session Progress' from 72.**.***.***:5060
[RINGING came 1 second after the invite]
2014-08-29 10:57:37Out524225889250.249.205.229312473****1312810****NO ANSWER0.0$0.0000
Aug 29 10:57:37 gw1 [R-MAIN-REPLY:60aac4f01b8c09ae33be5bbe69e406c2@gw1.***.us] Reply '100 Giving a try' from 72.**.***.***:5060
Aug 29 10:57:39 gw1 [R-MAIN-REPLY:60aac4f01b8c09ae33be5bbe69e406c2@gw1.***.us] Reply '183 Session Progress' from 72.**.***.***:5060
[RINGING came 2 seconds after the invite]

Your thoughts are greatly appreciated.
 

LesD

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I just did a test to call a foreign mobile. Both with and without 'r' it rang at the mobile after 8-9 seconds.

Without 'r' I hear ringing after 8 seconds. With 'r' it was immediate.

So the 'r' sounds a good idea [*] to calm the caller but I'm sure it will have some undesirable side effects. For example, you may hear ringing for a while followed by a generic Asterisk error which could be quite confusing.

[*] Party 1: "why did it take you 5 rings till you answered". "Party 2: "but it only rang twice"
 

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